General terms of sale

English translation provided for information only. In case of discrepancy, the French version prevails.

Article 1. Purpose and scope

1.1. These general terms and conditions of sale (the “Terms”) govern the services provided by Studio Fief, a SAS with a share capital of €3,000, registered office at 40 rue Boecklin, 67000 Strasbourg, France, registered with the Strasbourg Trade and Companies Register under number 102 497 609: consulting and strategy, visual identity and design, websites and applications, content, photography and video, search and online advertising, support and maintenance.

1.2. They apply only to business clients (the “Client”). They do not apply to consumers, for whom separate terms are drawn up case by case.

1.3. They are published on studiofief.com, attached to every quote and provided on a durable medium to any business that requests them. Any order implies their acceptance.

1.4. In case of conflict, the following prevail in this order: the accepted quote or purchase order, the framework agreement if any, then these Terms. The Client’s general terms of purchase apply only if Studio Fief has accepted them in writing.

Article 2. Quotes and orders

2.1. Every service is preceded by a quote. The quote is valid for thirty days from its issue date, unless stated otherwise. After that, prices and timelines are reviewed.

2.2. The order becomes firm upon receipt of the signed quote, by handwritten or electronic signature, or failing that by an unreserved written acceptance accompanied by payment of the deposit.

2.3. When ordering, the Client provides its exact legal name, its SIREN number, its billing address, its purchase order number if it issues one, and the information needed to receive electronic invoices. It reports any change.

Article 3. Scope, review rounds and changes

3.1. The scope of the engagement is the one described in the quote. Any request not included in it is subject to an additional quote, even if it seems close to what is planned.

3.2. The service is delivered in stages (for example: brief, concepts, mock-up, production, acceptance, go-live), each approved in writing by the Client; an email is enough.

3.3. Unless stated otherwise in the quote, the price includes two rounds of changes per stage. A round is a single, complete list of requests sent at once by the contact designated by the Client. An additional round, a request that calls into question an approved stage or a change to the brief is invoiced with the Client’s agreement, on an additional quote or on a time-spent basis at the current rate.

Article 4. What is not included by default

Unless a dedicated line appears in the quote, the following are not included: hosting, domain names, security certificates and their renewal; maintenance, monitoring and backups after delivery; copywriting, photographs and translations; third-party subscriptions, licences and services; training beyond what the quote provides; printing and advertising placement costs.

Article 5. Client materials and timelines

5.1. The Client provides in good time the content, access, information and approvals needed, and designates a single contact. It warrants that it holds the rights to the materials it supplies (texts, logos, images, trademarks) and holds Studio Fief harmless against any third-party claim in this respect.

5.2. Timelines are indicative. They run from receipt of complete materials. A delay or incomplete material attributable to the Client shifts the schedule accordingly, without penalty for Studio Fief.

5.3. If the project is blocked by the Client for more than 30 days and a written reminder remains unanswered for 8 days, Studio Fief may invoice the work done and suspend the order.

Article 6. Acceptance

6.1. Studio Fief makes each deliverable available, or for a website its staging version. The Client has eight business days to approve it or to raise precise written reservations about its conformity with the quote.

6.2. Studio Fief corrects the non-conformities so reported. Requests for changes fall under Article 3.

6.3. Failing a response within this period, then after a written reminder that remains unanswered for three business days, the deliverable is deemed approved. Putting it online or using it also constitutes approval.

6.4. Acceptance never lasts more than thirty days after delivery and does not postpone invoice due dates.

Article 7. Prices, invoicing and payment

7.1. Prices. Prices are those of the accepted quote, in euros. Studio Fief benefits from the French VAT franchise scheme: “TVA non applicable, article 293 B du CGI” (VAT not applicable). The amounts shown are therefore the amounts payable, with no split between amounts excluding and including tax. If Studio Fief becomes liable for VAT during the contract, VAT at the legal rate is added to prices for transactions on which it becomes chargeable from that date; Studio Fief informs the Client in writing.

7.2. Schedule. Unless a different schedule appears in the quote: a 30 % deposit on order, balance on delivery. Work starts once the deposit has been received. Recurring services are invoiced monthly, or at the frequency set out in the quote.

7.3. Payment. Unless another period is set in the quote, invoices are payable by bank transfer on receipt, and no later than thirty days after their issue date. No discount for early payment. Payment is deemed made on the date the funds are made available to Studio Fief.

7.4. Third-party costs. Third-party costs and services incurred on the Client’s behalf (printing, media buying, licences) are re-invoiced at cost, with the Client’s agreement.

Article 8. Late payment and suspension

8.1. Any amount unpaid on the due date automatically bears, from the day after the payment date shown on the invoice and without any reminder, late-payment penalties at three times the legal interest rate in force.

8.2. A business client paying late also automatically owes a fixed indemnity for recovery costs of 40 euros. Studio Fief may claim additional compensation, on proof, if its recovery costs are higher.

8.3. In case of late payment, and as soon as it is clear that the Client will not pay on the due date, Studio Fief may, after a formal notice that remains without effect for eight days, suspend all or part of the services in progress (production, go-live, campaigns, maintenance) until full payment. It gives written notice of the suspension. Timelines are extended accordingly and amounts due remain payable. Suspension does not lead to the deletion of any of the Client’s data or websites.

Article 9. Recurring services

Recurring services (monthly support, technical presence, maintenance, campaign management) are governed by a framework agreement or, failing that, by the quote. Failing any provision: a term of twelve months, renewal by written agreement, one month’s notice before the end of the term to bring it to an end.

Article 10. Intellectual property

10.1. Principle. Studio Fief’s creations are protected by copyright. Until the price has been paid in full, Studio Fief remains their sole owner and the Client has no right of use.

10.2. Visual identity, graphic creations and content. After full payment, Studio Fief assigns to the Client, on an exclusive basis, the rights of reproduction, representation and adaptation of the creations selected and listed in the quote (logo, brand guidelines, materials, texts, visuals), for the uses defined in the quote, on all media known at the date of the quote, worldwide and for the legal term of protection. The price of the assignment is included in the price of the service. The Client may therefore register the trademark corresponding to the assigned logo in its own name.

10.3. Websites, applications and code. Studio Fief retains ownership of the source code, architecture and developments. After full payment, it grants the Client a non-exclusive licence to use the website or application delivered, for its own needs, worldwide and for the full term of protection. In accordance with Article L. 122-6-1 of the French Intellectual Property Code, Studio Fief reserves the right to correct errors and to develop the code: any modification, adaptation, correction or takeover of the code by the Client or by a third party requires its prior written consent. Normal use of the administration features delivered (adding and editing content, pages, products) is not a modification of the code and remains free. The assignment of rights in code developed specifically for the Client, or an extended licence allowing another provider to take it over, may be provided for in the quote or by amendment, for a separate price.

10.4. Consulting deliverables. Audits, strategies, plans and recommendations are provided for the Client’s use in its own project. The Client may share them with its providers for their implementation for its benefit. It may not publish them, resell them or reuse them for the benefit of a third party.

10.5. Concepts not selected, methods and tools. Concepts, proposals and mock-ups not selected remain the property of Studio Fief. Studio Fief retains its methods, frameworks, templates, components, modules and know-how, developed independently of the order, which it may reuse freely; where they are incorporated in a deliverable, the Client receives a non-exclusive licence limited to the use of that deliverable.

10.6. Source files. Unless stated in the quote, Studio Fief delivers the final files in their usual formats. Source and working files (design files, layers, editable mock-ups) are not included; they may be assigned on quote.

10.7. Third-party elements. Fonts, stock images, plugins, open-source software and third-party services included in deliverables remain subject to their own licences, the cost of which is borne by the Client unless stated otherwise. The Client undertakes to comply with them.

Article 11. Commercial reference

Unless the Client refuses in writing, at the time of the order or later, Studio Fief may cite its name and logo and present the work once published (visuals, screenshots, video excerpts, website address) on its website, social networks and sales materials, without disclosing any confidential information. It may add a discreet “Réalisation Studio Fief” credit on the website delivered, which the Client may have removed. For subcontracted or white-label work, this right requires the written consent of the principal.

Article 12. Confidentiality

Each party keeps the other’s non-public information confidential (commercial, technical and financial data, access, strategies, creative concepts), uses it only to perform the engagement and passes it on only to the persons who need it, who are themselves bound by secrecy. This obligation lasts for the duration of the engagement and two years after its end. It does not cover information that is public or already known, nor disclosures required by law or by an authority.

Article 13. Personal data

13.1. Studio Fief processes the data of its contacts at the Client to manage the relationship, in accordance with its privacy policy.

13.2. Where the engagement leads Studio Fief to process personal data on the Client’s behalf (hosting, maintenance, forms, newsletters, CRM, advertising audiences), the Client is the controller and Studio Fief its processor within the meaning of Article 28 of the GDPR. A “Data” annex sets out the subject matter, duration, nature and purpose of the processing, the types of data, the categories of data subjects, the sub-processors and any transfers outside the European Union. Studio Fief undertakes in particular to process the data only on the Client’s documented instructions, to ensure their security and confidentiality, to notify any breach without delay and no later than 48 hours after becoming aware of it, and to delete or return the data at the end of the engagement, at the Client’s choice.

Article 14. Subcontracting

Studio Fief may entrust all or part of the services to providers of its choice who comply with their social and tax obligations. It remains solely responsible to the Client for their proper performance. If subcontracting involves the Client’s personal data, Article 13 applies.

Article 15. Liability

15.1. Studio Fief has an obligation of means. It does not guarantee results that depend on third parties or on factors beyond its control: search engine rankings, campaign performance, platform decisions, traffic, revenue.

15.2. Except in case of gross negligence or wilful misconduct, its liability, for all causes combined, is limited to direct and foreseeable damage and capped at the amount paid by the Client for the order concerned or, for recurring services, for the last twelve months. It is not liable for indirect damage, such as loss of revenue, customers, image or data not backed up by the Client.

15.3. The Client remains responsible for the content it provides or approves, in particular for its compliance with the regulations of its sector.

Article 16. Force majeure

Neither party is liable for a failure due to force majeure within the meaning of Article 1218 of the French Civil Code. The party prevented informs the other in writing without delay, and performance is suspended for the duration of the impediment. If it lasts more than sixty days, either party may terminate the order concerned by registered letter with acknowledgement of receipt, without compensation. Services already performed remain due.

Article 17. Termination

17.1. In case of a serious breach by one party, in particular a failure to pay, the other party may terminate the order automatically fifteen days after a formal notice sent by registered letter with acknowledgement of receipt, referring to this article and remaining without effect. Services performed up to the effective date are invoiced and payable immediately.

17.2. If the Client cancels an order in progress, it pays for the services performed and the costs incurred, which are set off against the deposit.

Article 18. End of engagement and reversibility

At the end of the engagement and after full payment, Studio Fief hands over the deliverables and the access needed to use them, within the limits of Article 10. The transfer of a website or application to another provider, and the extended licence it requires, are subject to a quote.

Article 19. Non-solicitation

During the services and for twelve months after their end, the Client shall not, without Studio Fief’s written consent, solicit for employment, or contract directly with, any employee or independent contractor of Studio Fief who worked on the services. In case of breach, it pays a fixed indemnity equal to six months of the employee’s last gross salary or, for an independent contractor, six times the average monthly fees invoiced to Studio Fief over the last twelve months. A person responding to a public job offer is not being solicited.

Article 20. Off-premises contracts with very small businesses

If the contract is concluded off-premises with a business employing five people or fewer, and the services do not fall within the scope of its main activity: it may withdraw within fourteen days of conclusion, using the attached form or any unambiguous statement; no payment is requested from it before seven days after conclusion; performance begins before the end of the withdrawal period only at its express request, made in writing on paper or on a durable medium, and if it then withdraws, it pays for the services provided until its decision, pro rata to the total price.

Article 21. Governing law and jurisdiction

21.1. These Terms and the contracts they govern are subject to French law.

21.2. IF THE CLIENT IS A TRADER, ANY DISPUTE RELATING TO THE FORMATION, PERFORMANCE, INTERPRETATION OR TERMINATION OF THE CONTRACT FALLS WITHIN THE EXCLUSIVE JURISDICTION OF THE COMMERCIAL CHAMBER OF THE TRIBUNAL JUDICIAIRE OF STRASBOURG, INCLUDING FOR SUMMARY PROCEEDINGS AND IN CASE OF MULTIPLE DEFENDANTS, SUBJECT TO MANDATORY RULES OF JURISDICTION, IN PARTICULAR FOR DISPUTES FALLING UNDER ARTICLE L. 442-1 OF THE FRENCH COMMERCIAL CODE. In other cases, the statutory rules of jurisdiction apply.

Studio Fief, SAS with a share capital of €3,000. Registered office: 40 rue Boecklin, 67000 Strasbourg, France. RCS Strasbourg 102 497 609. VAT not applicable, Article 293 B of the French General Tax Code. Contact: contact@studiofief.com. Phone: 07 50 98 00 63.

Version of 02/11/2026.